Job Description
Step out to the hotel.
Experiences to enjoy in the most beautiful hotels around you: for 24 hours, 48 hours, or just a few hours.
Hotels are often underestimated, even overlooked, by city residents. Yet, under their roofs, you’ll find the most stunning spas, some of the finest restaurants, dream-worthy bedding, breathtaking views, and interiors that break from the ordinary.
Staycation was born from this realization, with one goal: to make hotels the new go-to city spots, just like the classic trio of cinema, exhibitions, and restaurants.
Today, Staycation means:
3.5 million users (with an average age of 30)
2,000+ partner hotels (4-5 stars and luxury destinations)
Experiences rated an average of 9.3/10 by our users
Joining Staycation means becoming part of a team passionate about reimagining the future of hospitality and urban living.
✨ The Role
Staycation is looking for an Account Management Lead to support its rapid growth in France and Europe.
Working closely with one of the co-founders, you will be responsible for leading and optimizing the operational performance of our Account Management & Customer Care teams (13 full-time employees), who oversee a portfolio of over 2,000 hotel partners and ensure the quality of the experiences offered on Staycation.
This high-impact role is primarily focused on Ops & Management, structured around four key pillars:
📍 Key Responsibilities
Driving Performance: Define KPIs, track individual and team goals, and foster a results-driven team dynamic.
Optimizing Processes and Tools: Continuously improve routines, tools, and work methods to boost operational efficiency.
Coaching Teams and Managers: Implement structured support to enhance skills, autonomy, and collective impact.
Orchestrating Strategic Projects: Set deadlines, prioritize tasks, and align teams while regularly communicating progress.
🌍 Location
Paris, France (Hybrid)
🚀 Why Join Us?
Join a fast-growing startup redefining hospitality.
Directly impact the growth and success of a passionate, driven team.
Be part of an ambitious environment with rapid international growth.
Work closely with one of the co-founders, playing a central role in scaling the business.
🎯 You’re the Ideal Fit If You Have:
Must-Haves
Around 10 years of experience in a similar role, ideally in a tech, SaaS, or marketplace environment.
At least 5 years of experience in a management position
A strong results-oriented mindset with a passion for seeing the tangible impact of your work on the business.
A data-driven approach to processes, you’re structured, track the right metrics, and continuously seek improvements.
Proven experience leading large teams and a genuine desire to help people grow and succeed.
A lead-by-example attitude, taking ownership of projects and guiding your teams through execution.
A sharp commercial mindset, with excellent listening skills and a deep understanding of client needs.
You are curious, engaged, and always strive to see things through to the end.
Nice-to-Haves
Experience in a fast-paced, high-growth startup environment.
Background in consulting, with strong problem-solving, performance, and process optimization skills.
Familiarity with scaling teams and building processes from scratch.
⚙️ Our Hiring Process
Intro Call with Isabella, our People Lead (30 min)
Hiring Manager Interview with Mathieu, Co-founder
Business Case
Meeting the Founders (1h) and the team (30 min)